Muhannad Abbas

About Muhannad Abbas

Throughout my tenure at PS, UCSD, and in other positions, I consistently had opportunities to challenge and enhance my business and critical thinking skills in support of global corporate goals. I am a natural problem solver with a strong focus on delivering excellent customer service.I am drawn to the search industry because of its ever-evolving challenges, which provide me with the chance to set goals and carry out responsibilities in real-world scenarios. At Marymount University, my major in Information Technology has equipped me with a diverse knowledge base, covering computer networks, hardware and software, web development, database architecture, and other vital areas of business.I am proficient in using Microsoft Word, Excel, and PowerPoint, and I have practical experience in web development. Within my current role, I have gained a reputation as a reliable resource for resolving computer-related issues at the corporate level

Experience

1. IT Project Manager Sr Business Analyst

   San Ysidro Health

   May 2023 — Present · San Diego County, CA, US

   Conducted comprehensive system analyses to identify key business needs and drive process improvement projects aligned with strategic objectives, leading to a significant increase in operational efficiency.Collaborated with IT and business stakeholders to design and implement new software solutions, including EPIC and Prophix systems as well as custom applications, ensuring alignment with business requirements and user expectations.Managed the full lifecycle of software development, from requirement gathering and documentation (using tools like Smartsheet) to system testing and user training, enhancing system usability and user satisfaction.Developed detailed business requirements documents (BRDs), functional specifications, and user stories to support new software system initiatives and enhancements.Served as a liaison between the IT department and business units to facilitate clear communication and effective project management, resulting in projects being completed on time and within budget.Utilized SQL and data analysis tools to extract insights from complex datasets, providing actionable recommendations that led to data-driven decision-making and optimized business processes.

Education

• Marymount University

  Bachelor of Information Technology, Computer Science - Database Management and Security

• Northern Virginia Community College

  Associate's degree, Information Technology

• University of Maryland

  Master of Computer Applications - OMCSC, Computer Science