Mo Zaid
Key Account Manager || Ex- Flipkart Meesho and eBay
- Role
- Senior Analyst at HCLTech
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Mo Zaid
Dynamic Business Development and E-commerce professional with expertise in Key Account Management, Client Acquisition, Business Analysis, and Operations Management. Proven track record in driving B2B sales growth, catalog optimization, digital marketing, and customer success across domestic and international markets. With 4 Years experience and Skilled in managing high-value client portfolios, SLA compliance, process improvement, and stakeholder management. Experienced in working with leading platforms such as Flipkart, Meesho, and eBay, with proficiency in CRM tools, MS Excel, and data reporting. Currently pursuing an MBA to enhance strategic leadership, analytical, and business management capabilities.
Experience
Senior Analyst
Jan 2025 — Present · Lucknow, IN
Managing team operations across multiple work locations with a focus on employee performance tracking and service delivery. Responsible for overseeing the Verizon service desk, driving customer satisfaction, and ensuring timely resolution of escalations. Accountable for monitoring and improving KPIs, while maintaining high service standards and operational efficiency.
Education
Amity University Online
Advanced Excel Certification
2025 — 2025
Amity University
Master of Business Administration - MBA
2025 — 2026
University of Lucknow
Bachelor of Commerce - B.Com
2019 — 2022
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