Mnvss Prasad

Chief Manager Remittance & International Operations @ICICI Bank

Hyderabad, IN

January 2019 – Current | Senior Manager - Team Leader Remittance Operations | ICICI Bank Ltd, Hyderabad Handling Retail Remittance operations under LRS & NON LRS category. Coordinating with different stakeholders to ensure smooth processing with in prescribed TAT. Shift Management – Work with users planningto design Shift schedules, driving timesheet compliance and managing OT to handle day-to-day operations Works with upstream and downstream (Inward teams, Correspondent teams, Scheduling, Planning andAudit teams) to influence and execute goals defined. Led team of 40 professionals with 12 direct reports.Ensure all the team in the branch is customer focused. All complaints and issues are resolved within theTAT. Hands on experience in exploring and developing new markets, appointing field functionaries, brandpromotion, new product launches, accelerating growth & achieving desired sales and operational goals.Remittance transaction to the banks in part of the world and exchange currency. Submit performance report. Accountable for handling and preserving account opening process, ensuring proper KYC and accountmaintenance, making sure that all laid down system and method are followed as stipulated by the bank arefollowed & ensuring strict compliance. Review and suspense Dummy accounts. Prepares financialstatements. Key Customer Relationship Management supervision of all High-Net-Worth customer programs Ensure allcomponents of the branch sales model function as per design. Cross selling of all products and increase in walk-in of the branch. Error-free audit reports and proper compliance being followed at the branch.

Acharya Nagarjuna University

MBA