Mark Campsey

About Mark Campsey

I have over 20 years of success in accountable and front facing roles and a track record of ensuring on-time delivery/fulfillment and superior customer experience in brutally competitive government, military, and foreign government markets.I am known as a visionary strategist and a critical thinker with the conceptual ability to direct multiple sites, assess critical situations, formulate innovative and valuable solutions using key performance indicators, and make sound decisions.I am particularly strong in customer/client-facing roles that require authentic relationship building, organizational leadership, and customer-centric approach.SKILLS AND CAPABILITIES INCLUDE:* Monitoring client satisfaction, managing client expectations, and ensuring appropriate, timely service delivery.* Developing sales and service strategies to ensure fulfillment of client needs and expectations.* Allocating resources based on set standards, client complexity, as well as individual skill sets and experience levels.* Identifying and implementing best practices for consistent, high quality client experience.* Managing multi-site business operations, strategic partnerships, and key client relationships.* Hiring, onboarding, training, developing, and managing performance of employees to meet goals, expand skill sets, and increase knowledge of relevant services, products, systems, and processes.CORE COMPETENCIES INCLUDE:Project Management Office LeadershipOrganizational Restructuring / Culture Change Risk Assessment & MitigationCustomer Service / Satisfaction Sales & Service Delivery / Fulfillment Performance ManagementStrategic Account Planning Client Relationship Building & Management Productivity ImprovementCoaching and Mentoring

Experience

1. Head of Project Office

   ROSEN

   Mar 2020 — Present · Houston, TX, US

Education

• Texas Tech University

  Bachelor's degree

  1986 — 1990

• United States Army War College

  Master of Science (MS), Military and Strategic Leadership

  2004 — 2005

Skills

• Business Development
• Military Operations
• Homeland Security
• Risk Management
• Team Building
• Logistics Management
• National Security
• Security Clearance
• Emergency Management
• Top Secret
• Command
• Force Protection
• Operational Planning
• Strategic Vision
• Operations Management
• Counterinsurgency
• Interagency Coordination
• Combat
• Leadership
• Business Process Improvement
• Military
• Army
• Leadership Development
• Military Experience
• Organizational Development
• Personnel Management
• Program Management