Naresh Mallevari

WORK HISTORY

EDUCATION

ABOUT NARESH MALLEVARI

I am a commercially driven Sales and Customer Success leader with 10+ years of B2B experience across retail, key account management, and customer success in Canada and India. I have managed P & Ls from $40M to $120M, led teams of up to 90 people, and delivered results across the full customer lifecycle, Acquisition, Onboarding, Adoption, Retention, and Expansion. Key Account Management — I have owned large, complex B2B accounts across retail and commercial sectors, managing $600M in annual transactions at Lowe\'s Canada and a $40M regional portfolio at Tata Group. I map stakeholders, build executive relationships, negotiate commercial terms, and turn accounts into long-term strategic partnerships. Customer Success & Retention — I build tailored success plans, run structured QBRs, monitor NPS and health metrics, and identify churn signals early. At IKEA for Business I led lifecycle engagement programs that improved loyalty adoption and commercial retention. At Tata Group I tracked renewal rates, churn indicators, and lifetime value to continuously refine engagement strategy. B2B Sales Leadership — I lead multi-threaded B2B deals involving procurement, finance, and operational stakeholders. I coach teams on consultative selling, implement pipeline review cadences, and build the operational structure needed to scale commercial sales functions. Tools — Salesforce CRM | HubSpot | Siebel CRM | Power BI. I use these platforms actively for pipeline management, health monitoring, and forecasting not just reporting. After-Sales & Service — I build onboarding frameworks, manage escalations, and coordinate across logistics, finance, and operations to resolve complex issues quickly and turn challenges into trust. Leadership — Situational Leadership certified. I have recruited and developed sales and success teams across multiple industries, and I create environments where people are coached to grow and motivated to perform. I am especially drawn to SaaS and technology companies where retention, product adoption, and expansion revenue are treated as strategic priorities. I like combining commercial instincts with a genuine commitment to customer outcomes.