Mike M.
Hospital IT Professional
- Role
- Vice President of Client Services at Dolbey
- Location
- Cohoes, NY, US
- LinkedIn followers
- 500 followers
About Mike M.
Entrepreneurial Senior Healthcare Client Services Executive with a long career in technology, solution development and account management within the hospital revenue cycle area. Enjoys hiring, training and helping staff find their passion in being a critical thinker. HEALTHCARE IT: Hospital \"Revenue Cycle Systems\" focused since 1987. National \"Best in KLAS\" client satisfaction award since 2017. BRAND/STYLE: Account retention through effective management of client relationships, managed expectations, and strategic growth. Strong technical background coupled with 15 mid-career years in sales and solution development penetrating accounts as the underdog vendor. Build trust towards a “partner” relationship with decision-makers. Maximize client value.
Experience
Vice President of Client Services
Nov 2013 — Present · Cleveland/Akron, OH, US
Responsible for overall client relationship management with our hospital and health system clients. Includes oversight of project management and support operations for our Computer Assisted Coding (CAC), Clinical Documentation Improvement (CDI), Quality and Denials Management products and services. 20••••25 \"Best in KLAS\" for our integrated Computer Assisted Coding suite (#1 in client satisfaction over industry titans 3M and Optum according to healthcare market research firm KLASresearch.com).
Education
Hudson Valley Community College
A.A.S., Data Processing
The College of Saint Rose
B.S., Computer Information Systems
Skills
- Entrepreneurship
- Customer Relationship Management (Crm)
- Mentoring
- Strategy
- Microsoft Office
- Salesforce.com
- Program Management
- Account Management
- Sales Operations
- Customer Service
- Ehr
- Training
- New Business Development
- Healthcare
- Business Development
- Solution Selling
- Business Planning
- Healthcare Information Technology (Hit)
- Sales Management
- Revenue Cycle
- Team Building
- Management
- Crm
- Team Leadership
- Contract Negotiation
- Start-Ups
- Higher Education
- Leadership
- Marketing
- Healthcare Information Technology
- Electronic Medical Record (Emr)
- Core Measures
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