Mary M. Davis

Customer Program Manager @Advantech USA

Irvine, CA, US

Providing comprehensive services for key customers while advocating customers\' needs towards product management. • Team up with Key Account Managers to drive the business. Regular contact with key customers in an effort to fully understand their needs and expectations towards their company.• Order Management for bookings, shipping, and backlog for designated accounts, including validating the accuracy of PO on price, MOQ/MSQ, incoterms, shipping points, NCNR and communicate with customer of any changes.• Manage EOL\'s, LTB, LOI, communicate internally and externally to facilitate the process.• Monitor and Maintain customer receivable account is current, assist AR with managing credit issues and concerns.• Responsible for communicating with various divisions within the organization including Accounting, Production, Supply Chain Management/Peripheral Trading, Logistics, RMA, to handle any issues that arise.• Demand planning and inventory balancing.• Mitigate Risk by identifying challenges and issues. Update and work closely with customer until resolved and closed.• Conduct month end, quarter end and year end account activity analysis and reporting.