Megha Chaudhari
Technical Support Professional @BT Group
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WORK HISTORY
Technical Support Professional @BT Group
Birmingham, GB
Lead end‑to‑end incident management for global SIP/VoIP and contact center voice services.• Troubleshoot advanced issues involving SIP signaling, RTP streams, codec negotiation, and secure SIP/TLS.• Hands‑on configuration and troubleshooting of Ribbon Q21 SBC, Perimeta SBC, and SIP trunks.• Perform SIP trace analysis, ladder diagrams, and packet debugging to identify and resolve call failures.• Delivered 15% reduction in repeat incidents through RCA and telephony‑focused remediation strategies.• Improved call stability and reduced latency by 20% through platform tuning and routing optimization.
EDUCATION
North Maharashtra University
Bachelor of Science - BS, Computer Science
ABOUT MEGHA CHAUDHARI
Experienced Voice Engineer with 10+ years of hands‑on experience designing, supporting, and troubleshooting enterprise telephony and VoIP infrastructures. Skilled across SIP trunking, SBC configuration, SIP/RTP call flows, call quality optimization, and enterprise voice platforms such as Ribbon, Sonus, AudioCodes, and Cisco CUCM.Proven ability to diagnose complex call routing issues, optimize voice network performance, and ensure high‑availability telephony services for global customers. Adept in cross‑platform troubleshooting involving SBCs, SIP signaling, codecs, NAT traversal, TLS/SRTP, and PSTN interoperability.Combining deep technical expertise with strong incident & change management experience, I’m passionate about delivering robust, low‑latency voice solutions. I also leverage Python automation and scripting to streamline operations, reduce MTTR, and improve service reliability.Focused on continuous learning and advancing skills in automation, cloud telephony, and emerging VoIP technologies, with a strong commitment to delivering exceptional user experience and call quality.
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