Matthew McGinley
Bridging complex systems and strategy to drive revenue growth, retention, & real success stories | Strategic GTM | Account Management | Customer Growth
- Role
- Senior Customer Success Manager at Clari
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Matthew McGinley
I connect the dots across the GTM engine; making sure revenue goals, customer relationships, and business systems all move in the same direction.\"I’ve worked across customer success, account management, customer marketing and revenue operations processes; giving me a full view of how growth really happens. That means I can step into a renewal conversation, a marketing strategy session, or a RevOps workflow meeting and keep everyone aligned on outcomes and the strategy of how to get there.Along the way, I’ve- Partnered with executives to turn renewal-risk accounts into multi-year wins- Led QBRs and EBRs that moved from status updates to strategic planning- Created playbooks for repeatable personalized outbound messaging in account based marketing- Built processes with RevOps teams that made forecasting more accurate and adoption smoother- Shaped customer marketing plans that drove engagement and expansion.Whether I’m driving retention and managing accounts, aligning on customer marketing plans, or optimizing revenue processes, my focus stays the same: make complex systems simpler for people, and make sure the the people I work with are set up to win.Core Strengths & Keywords:Account Management • Customer Success • Revenue Retention & Expansion • QBR & EBR Leadership • GTM Strategy • B2B Marketing • Forecasting & Pipeline Accuracy • RevOps Process Design • SaaS Enablement • Executive Engagement • Data-Driven Storytelling
Experience
Senior Customer Success Manager
Oct 2024 — Present
Education
Sonoma State University
Bachelor of Arts (B.A.), Communications (Writing)
2009 — 2013
Uppsala University
International and Intercultural Communication
2011 — 2012
Skills
- Microsoft Office
- Sales
- Leisure Travel
- Public Speaking
- Organizational Development
- Social Networking
- Javascript
- Typing Wpm 45
- Travel Planning
- Strategic Communications
- Social Media Strategist
- Illustrator
- Social Media Integration
- Social Media Marketing
- Social Media
- Powerpoint
- Microsoft Excel
- Spanish
- Social Media Advertising
- Photoshop
- International Marketing
- Html
- Customer Service
- Microsoft Word
- Event Planning
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