Mary Brown

About Mary Brown

Dynamic, growth-focused People & Operations leader with a track record of being tapped to step into critical leadership gaps beyond traditional HR. I am known for quickly assessing what a business needs, stabilizing teams, and building scalable processes that improve performance, culture, and results. My career spans human resources, operations, and organizational consulting, and I’m often promoted or moved into stretch roles where influence, judgment, and executive presence are required.I bring deep expertise in HR best practices, employee relations, and change management, combined with hands-on experience leading cross-functional teams in high-pressure, fast-paced environments. Leaders rely on me to navigate ambiguity, translate strategy into action, and make sound, people-centered decisions that protect the business while earning trust at every level. I’m as comfortable in the boardroom discussing org design and workforce strategy as I am on the floor coaching frontline leaders.

Experience

1. Regional Customer Care Manager

   Lineage

   Aug 2024 — Present

Education

• Averett University

  Bachelor’s Degree, Business Administration and Management, General

  2012 — 2016

Skills

• Quickbooks
• Hris Database Management
• Employee Relations
• Management
• Onboarding
• Interviewing
• Leadership
• Benefits Administration
• Customer Service
• Recruiting
• Accounts Receivable
• Data Entry
• Human Resources
• Staffing Analysis
• Regulatory Compliance
• Bamboo
• Accounting
• Payroll
• Staffing Plans