Matthew Marino
Results focused operations leader with passion for business transformation
- Role
- Vice President, Head of Operations- Employee Benefits at Shelterpoint
- Location
- Haverhill, MA, US
- LinkedIn followers
- 500 followers
About Matthew Marino
My willingness and desire to tackle strategic business challenges has allowed me to continuously develop and apply new skills throughout my career. I greatly enjoy developing and leading high performing teams that can deliver results on the top challenges/opportunities our organization may face. The teams I have led significantly reduced operational expenses, increased revenue, and improved customer satisfaction across multiple industries including Insurance, Financial Services, Banking/Lending, Utilities, and Technology. Experienced in leading operational teams across the customer life-cycle including: sales, service, billing/revenue cycle management, claims, and collections through multiple channels with extensive experience in the contact center space. My passion for continuously improving the operational areas I\'ve managed has led me into roles leading enterprise support capabilities spanning across Strategy, Planning and Analysis, Vendor Management, Process Automation, Process Improvement, Strategy Deployment, Management System Development (LEAN) and Technology.Demonstrated Areas of Expertise: Robotic Process Automation (RPA), Artificial Intelligence and Machine Learning (AI and ML), Workforce Management (WFM), Planning and Analysis, Budgeting and Forecasting, Vendor Management, Client Services, Customer Service, Sales, Strategic Planning, Call Center Technology, Six Sigma Black Belt, FP & A, Process Improvement, Project Management, Collections, Billing,
Experience
Vice President, Head of Operations- Employee Benefits
Jun 2025 — Present · Boston, MA, US
Education
Worcester Polytechnic Institute
Master's degree, Operations Analytics and Management
2014 — 2017
Worcester Polytechnic Institute
BS, Management
2004
Skills
- Process Improvement
- Change Management
- Operations Management
- Client Services
- Six Sigma
- Call Center
- Financial Reporting
- Financial Services
- Management
- Workforce Management
- Telephony
- Strategic Planning
- Call Centers
- Vendor Management
- Financial Analysis
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