Marco Marchisio

About Marco Marchisio

As a seasoned Customer Success Leader with over a decade of experience in the SaaS industry, I specialize in transforming customer relationships into long-term partnerships that drive revenue growth, retention, and loyalty. My expertise lies in building and scaling high-performing customer success teams, designing innovative programs, and delivering measurable outcomes for both customers and organizations.Throughout my career, I’ve led initiatives that have:* Boosted renewal rates and reduced churn through data-driven strategies and customer-centric processes.* Designed and implemented customer success programs that align with business goals, ensuring seamless onboarding, adoption, and value realization.* Championed cross-functional collaboration to optimize operations, enhance customer experiences, and unlock growth opportunities.* Delivered revenue growth by leveraging insights, streamlining processes, and driving upsell and cross-sell strategies.I thrive at the intersection of strategy, technology, and customer advocacy, with a proven track record of leading global teams, scaling operations, and driving impactful results. My leadership style emphasizes coaching, mentoring, and fostering alignment across teams to achieve shared goals.With a strong technical Engineering background and certifications in Artificial Intelligence Foundations, I bring a unique blend of technical expertise and business acumen to every role. I’m passionate about leveraging technology and innovation to solve complex challenges and deliver exceptional customer outcomes.

Experience

1. Vice President of Customer Success

   Saisystems Technology

   Mar 2023 — Present · Shelton, CT, US

   Tasked to create a seamless customer experience that maximizes revenue and growth. My role is to understand customer needs, preferences, and behaviors to develop targeted marketing strategies that drive growth and ensure customer satisfaction. By prioritizing customer-centric initiatives and leveraging data-driven insights, I drive revenue growth and build strong, long-lasting customer relationships.

Education

• Massachusetts Institute of Technology

  Professional Certificate, E-Business

• Politecnico di Torino

  PHD, Electronic and Software Engineering

Skills

• Big Data
• Budgets
• Integration
• Outsourcing
• Project Portfolio Management
• Pipeline Analysis
• Product Management
• Process Improvement
• Cross-Functional Team Leadership
• Analytics
• Budgeting
• Bpo
• Enterprise Software
• Dashboard
• Customer Success
• IT Strategy
• Dashboards
• Customer Engagement
• IT Outsourcing
• Negotiation
• IT Enabled Business Transformation
• Product Development
• Requirements Analysis
• Deal Structuring
• Program Management
• Customer Insight
• Operational Streamlining
• P&L Management
• Pmp
• Saas
• Leadership
• Ito
• Strategic Planning
• Sales Operations
• Project Governance
• Professional Services
• Vendor Management
• Management
• Account Management
• Software Project Management