Mason Simmons

Customer Success Operations Lead, Kpis and Metrics @HP

Boise, ID, US

I define and continuously refine the Key Performance Indicators (KPIs) for HP Global Customer Success, specifically for the Personal Systems (PC) and Print Contractual Services and Solutions Businesses. My role involves implementing processes and tools that enhance operational efficiency and align with the company\'s objectives.I coordinate the development, enhancement, and maintenance of a client\'s business systems, processes, and products, ensuring they meet the evolving business needs. I create dashboards and reports to visualize and track customer health scores, providing a clear view of customer engagement and satisfaction. I research, analyze, validate, and document business requirements to ensure they accurately reflect the true business needs, encompassing the perspectives of all stakeholders.

Northwest Nazarene University

Bachelors of Science, Business Administration