Michael Loyd

WORK HISTORY

EDUCATION

ABOUT MICHAEL LOYD

Accomplished senior leader with extensive experience in legal compliance & ethics, wholesale distribution and controls and monitoring. Well versed in contact center operations, internal audit, bankruptcy, default, loss mitigation, escalations, monitoring processes, and operational efficiencies. Being persuasive and articulate allows me to communicate with stakeholders to protect against reputational or financial harm. PROJECT MANAGER AND SIX SIGMA BLACK BELT: Managed Departmental Projects and lead Controls, Governance & Reporting teams in multiple locations within a high volume escalations department while ensuring a constant state of audit readiness and controls effectiveness. SERVANT LEADERSHIP: As a leader I am a servant first…with the natural feeling that I want to serve, to serve first. This conscious choice brought me to aspire to lead, to make sure that other people’s highest priority needs are being served. My goal is to ensure those served grow as persons and while being served, become healthier, wiser, freer, more autonomous and more likely themselves to become servants. OPERATIONS MANAGEMENT: My teams developed and implemented business process, automated reporting and metrics for contact and call center, digital, written correspondence and business readiness teams ensuring improved control efficiency from 48% to 99% in 6 months along with successful completion of full audit with no reportable findingsKey Competencies:• Team Leadership• Legal Compliance & Ethics• Loss Mitigation, Risk & Controls Efficiencies• Project and Reporting Management• Business Metrics Design & Implementation