Michelle Jordan

Head of IT Customer Experience @Centrica

Windsor, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2017 — Present

Head of IT Customer Experience @Centrica

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Strategic lead for the Adoption Change Management team, Executive Support and Events team, Deskside IT drop-in tech centres, Service Desk, Webchat and overall end user IT experience. Strong relationship builder with key stakeholders and sponsors internally and externally. Great communicator and influencer. Vendor management experience. Passionate about great customer service and user experience. Planning and positioning of improvement roadmaps and driving forward effective changes to support customer and internal success.

SKILLS

ItilManaged ServicesEscalations ManagementService DeliveryIT Service ManagementStakeholder ManagementChange ManagementManagementVendor ManagementService ContinuityTrading SystemsPrince2Continuous ImprovementBusiness ProcessRequirements AnalysisProblem ManagementService DeskProject ManagementIncident ManagementGovernanceBusiness AnalysisIT StrategySap

ABOUT MICHELLE JORDAN

My passion is to ensure delivery of great customer service, transformational change and…

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Michelle Jordan — Head of IT Customer Experience at Centrica in Windsor, GB | Unifers