Michelle Jordan
Head of IT Customer Experience @Centrica
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WORK HISTORY
Head of IT Customer Experience @Centrica
Strategic lead for the Adoption Change Management team, Executive Support and Events team, Deskside IT drop-in tech centres, Service Desk, Webchat and overall end user IT experience. Strong relationship builder with key stakeholders and sponsors internally and externally. Great communicator and influencer. Vendor management experience. Passionate about great customer service and user experience. Planning and positioning of improvement roadmaps and driving forward effective changes to support customer and internal success.
SKILLS
ABOUT MICHELLE JORDAN
My passion is to ensure delivery of great customer service, transformational change and…
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