Michelle Johnson

WORK HISTORY

EDUCATION

SKILLS

ABOUT MICHELLE JOHNSON

Interim senior interim IT Project / Programme and Service Delivery Manager. Decade of contractor experience with multiple extensions & expansion of roles. Sector experience: emergency services; Central, Regional & Local government; and financial / insuranceNPPV3, BCS Artifical ( AI )(Essentials and Foundation) Certificates, Lean Six Sigma Green Belt, APMG Change Management Practitioner, APMG Agile Project Practitioner, PRINCE2 Project Management Practitioner, BCS Business Change Foundation. Committed and determined can-do person who consistently delivers projects on time and in budget. Exceptional Service Delivery; Project; Programme; & Change Manager. Previous assignments include: IT service management; infrastructure, major system & application implementations; delivery of service / IT and cyber security programmes; departmental restructures & business relocations. • Experienced & highly regarded IT Service Delivery / Project Manager • Extensive experience of 3rd party supplier / vendor management• Successfully rescued & delivered failing supplier systems & IT projects / service – Fire Control, County CRM, GIS & Print • Implemented a joint Command and Despatch system for 2 Fire & Rescue services • Developed a costed & technical business case for a joint Fire Control service between Warwickshire FRS & West Midlands FRS• Managed & delivered a critical 12-month IT Cyber Security Services improvement programme • Delivered a business-critical replacement corporate wide End Point Protection solution • 20+ years of experience of delivering major projects in public sector IT transformation roles• Secured organisational security compliance for GCSX / PSN, PCI DSS plus CRM IL3 accreditation• Robust track record of service improvement & capacity building within teams• Designed & implemented a successful business restructure (IT & Systems Support services) including consultation & redundancies• Extensive strategic and senior management roles including responsibility for annual business plans & multi-million £ budgets• Extremely effective stakeholder manager & active communicator• Implemented numerous local, regional and county wide partnership transformation projects• Experienced & effective networker & people manager• Procurement & implementation of numerous IT and shared IT applications, websites, cloud & print services• Delivery of business relocation incl all IT, infrastructure, telephony & datacentre