Michelle L.
Business Improvement Analyst @Technical Safety BC
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WORK HISTORY
Business Improvement Analyst @Technical Safety BC
Vancouver, BC, CA
Contributes to the multi-year Business Transformation project by designing and analyzing business needs to develop human-centered process and workflow solutions- Collects and documents business rules and requirements, collaborating with implementation partners, internal project teams, Process Stewards, and IT to propose effective business solutions- Works with Process Stewards to develop and implement project measures and metrics, evaluating success post-implementation and informing project lifecycle decisions- Facilitates interactive workshops in mixed virtual and live environments, leveraging a variety of tools to drive consensus and gather insights- Analyzes existing processes and procedures, leading the development of new processes through research, facilitation, and cross-functional collaboration, while establishing control points and performance metrics.
EDUCATION
Simon Fraser University
Bachelor’s Degree
ABOUT MICHELLE L.
As a Product Owner, I leverage my technical and business acumen to drive product development and customer satisfaction. With over 6 years of experience in this role, I have successfully integrated with Google Search and Maps, reduced customer exit rates by 12%, and collaborated with cross-functional teams to establish a value stream roadmap. I hold a Bachelor\'s degree in Computer Science from Simon Fraser University and multiple certifications, including Certified Scrum Product Owner® and Certified SAFe® 5 Product Owner/Product Manager. I am also proficient in Oracle CRM, Eloqua, and Microsoft Office. My passion for technology and customer-centric approach has enabled me to deliver innovative solutions that enhance the user experience and drive business growth.
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