Monica Levitz

About Monica Levitz

With over 20 years of experience in the hospitality industry, I began my career opening…

Experience

1. Client Success Manager

   314 Roofing Solutions

   Jun 2025 — Present · Houston, TX, US

   Collaborate cross-functionally with the sales team and inside staff to implement a hospitality-focused client strategy to increase retail salesElevate appointment perception by ensuring a high-touch client experience and serving as a key liaison between clients and internal teamsDrive customer loyalty and retention through proactive support, clear communication, and a deep understanding of client needs in multipoint systemManage all aspects of the Appointment Center, including supervising and training staff, overseeing call quality, and ensuring the efficient scheduling and debriefing of all appointmentsSupport marketing initiatives by managing monthly direct mail campaigns, coordinating event setups, and tracking customer feedback, reviews, and referrals

Education

• The University of Texas at Austin

  Bachelor of Science, Communication Studies

  1998 — 2002

Skills

• Event Planning
• Social Media
• Customer Service
• Social Networking
• Event Management
• Interviews
• Restaurants
• Training
• Organizational Development
• Management
• Hiring
• Project Planning
• Recruiting
• Media Relations
• Creative Direction
• Employee Training
• Team Building
• Project Coordination
• Brand Development
• Catering
• Restaurant Management
• Project Implementation
• Training & Development
• Creative Development
• Leadership
• Food
• Sales
• Inventory Management
• Guest Recovery
• Leadership Development
• Program Development
• Marketing
• Hospitality
• Food & Beverage
• Strategic Planning
• Marketing Strategy
• Microsoft Office