Alejandra Laínez
Analytics & BI Leader | Customer Strategy & Transformation | Driving Scalable Insights Across RevOps
- Role
- Director Business Intelligence at Zscaler
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Alejandra Laínez
Analytics and Operations leader with over a decade of experience transforming how businesses use data to drive performance, alignment, and growth. With roots in engineering and process design, and a trajectory through Analytics & BI leadership, this journey has always been about making the complex understandable - and making organizations measurably better. From building a ground up analytics function supporting the entire revenue lifecycle, to leading cross-functional data strategy in a high-growth SaaS environment, the focus remains on delivering clarity where it\'s needed most. My leadership style blends strategic vision, business fluency, and a system mindset. I believe data is only as valuable as the change it inspires - and that the best outcomes happens when insights, execution, and people are aligned with purpose.
Experience
Director Business Intelligence
Sep 2024 — Present · US
Lead the Business Intelligence team within Customer Success Strategy & Operations, supporting Global Support, Professional Services, and Customer Success Managers with data-driven insights. My team drives strategic decision-making, operational efficiency, and data governance, ensuring leaders have the right metrics to manage and grow the business.Key Responsibilities: • Analytics Strategy & Enablement: Aligning BI initiatives with Customer Success objectives, ensuring leaders have visibility into performance and opportunities. • Data Infrastructure & Governance: Partnering with IT to establish scalable data pipelines, improve data quality, and drive governance across analytics. • Customer Success Performance Management: Defining key metrics, dashboards, and frameworks that enable leadership, management, and individual contributors to execute effectively. • Cross-Functional Collaboration: Working across teams to integrate insights into business processes, optimize SFDC implementations, and enhance decision-making.My focus is on transforming data into action—equipping teams with the right intelligence to drive customer success at scale.
Education
Tecnológico de Costa Rica
Bachelor's degree, Electrical and Electronics Engineering
2004 — 2008
The University of Texas at Austin
Executive Education Program, Advanced Business Leadership Experience
MIT Professional Education
Program, Machine Learning: From Data to Decisions
2020 — 2020
Universidad Latina de Costa Rica
Ingeniera Electrónica, Electrical and Electronics Engineering
2009 — 2011
Skills
- Embedded Systems
- Debugging
- Programming
- Analog
- Labview
- Data Acquisition
- Multisim
- C++
- Electronics
- Sensors
- Test Automation
- Project Management
- Rf
- Fpga
- Pxi
- Verilog
- Automation
- Vhdl
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