Małgorzata Kurzyńska
Team Leader @Danske Bank
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WORK HISTORY
Team Leader @Danske Bank
Warsaw, PL
Daily KYC Operations Management: Oversee the daily operational workflow of the KYC team. Monitor SLAs, manage capacity, and ensure that all processes are executed with strict adherence to AML regulations and quality standards.• Department Building & Talent Acquisition: Played a pivotal role in scaling the KYC department by conducting 100+ recruitment interviews. Successfully selected, hired, and onboarded talents to build a high-performing KYC teams.• Performance & People Development: Conduct regular 1:1 meetings and regular performance reviews. Align individual employee strengths with operational goals, provide feedback, and support the continuous professional growth of team members.• Empathetic Leadership & NVC: Manage the team utilizing Nonviolent Communication (NVC) principles. Actively build a supportive, trust-based work environment and constructively resolve day-to-day challenges.
EDUCATION
SGH Warsaw School of Economics
Master's degree, Management
University of Gdansk
Bachelor's degree, Social Work
Uniwersytet SWPS
Postgraduate Degree, Komunikacja w organizacji oparta na empatii
ABOUT MAŁGORZATA KURZYŃSKA
Team Leader at Danske Bank (KYC Business Poland) with 11+ years of experience in AML, Risk Management, and Compliance, including 4+ years in Leadership.Key responsibilities & competencies:• Oversee daily KYC operations, mitigate financial crime risks, and ensure strict adherence to regulatory standards.• Played a key role in building the department by conducting 100+ recruitment interviews. Align individual employee strengths with operational goals and maintain a supportive, trust-based work environment.• Apply Nonviolent Communication (NVC) principles to resolve conflicts, manage stress, and facilitate clear communication within the team and third parties.Postgraduate Degree in NVC, SWPS University | Master\'s in Management, SGH Warsaw School of Economics | ICA
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