Mattie Krop

Senior Client Experience Analyst - Crm @Standout By Adp

Los Angeles, CA, US

Owned the Avature platform, consulting on developing HRIS technology into an operational toolfor our Customer Success and Deployment Management teams. Oversaw technical project management, process mapping, planning, solution development, configuration, implementation, adoption, and maintenance within an ambiguous environment Implemented internal relationship management processes to bring together leaders across teams to more efficiently map and plan key needs quarterly Documented all processes and solutions for training and internal knowledge transfer. Conducted both team and individual training for leadership and team members. Embedded within Deployment, working closely with Sales and existing Deployment Consulting team to both service clients and gain a deeper knowledge of our models to influence strategy and adoption of internal software Re-designed the workflows and data model 3 times over the course of 2 years for both client and project management to reflect our ever evolving operations model Consistently drove multiple high-impact data model transformations to reduce system complexity and increase usability across 150 team members Managed and built a data model consisting of complex relational datasets, over 300 highly customizable fields, 5 intersecting workflows, 100 custom reports, lists, dashboards, imports services, mass communication features, and automated exports Scoped and mapped shifting operations from Avature to Gainsight, gaining knowledge of the Gainsight platform through self-study Owned the inSided platform from inception to launch, writing custom code and overhauling our existing Knowledge Base

University of California, Berkeley

Bachelor of Arts - BA