Moshe Kravetz

About Moshe Kravetz

Enthusiastic, results-oriented and accomplished professional, offering over 10+ years of broad-based experience in Service Desk support,Desktop Support. training and implementation. Adept with the level of experience to provide hands on Service Desk level support to IT Operations Support. Highly motivated team player noted for going the extra mile and for consistently producing exceptional and positive results.Areas of Strength• Hardware, Software, Network Connectivity troubleshooting• Hands-on and remote support- utilizing strong problem analysis & problem solving skills • Microsoft Intune• Strong Telecom Background • Multi Site deployments of hardware and softwareAccomplishments o Configured Intune Update Rings and Feature updates to deploy Windows 11 to Endpointso Implemented and deployed Intune Device Control Policy to block USB and Bluetooth Storageo Implemented Intune Mobile Application Management (MAM) for Personal Devices (BYOD) o Experience crafting operating procedures, managing devices and overseeing third-party service providers and vendors, resulting in a highly scalable and secure infrastructure.o Seasoned troubleshooter with track record for solving complex problems with creative solutions for on-site and remote users.

Experience

1. Senior Desktop Support Engineer Specializing in Intune Administration

   GP Strategies Government Solutions

   Jan 2024 — Present · Baltimore County, MD, US

   Responsible for designing, implementing, and optimizing Microsoft Intune solutions, for 400+ Endpoints• Provide Desktop support for Escalated issues from the Service Desk • Manage and maintain Windows 11 workstation baseline configurations• Create and manage Intune policies for software application deployments, device compliance, and security baselines configurations. • Deploy Apps in the Company Portal• Configure and manage Windows Update for Business policies• Configure and manage Intune Proactive Remediation PowerShell scripts• Improve Microsoft Defender Secure Score recommendations by implementing security hardening, using Intune configuration and compliance policies within Intune. • Create detailed documentation of Intune configurations, Windows provisioning processes, and user guides for confluence knowledgebase• Administer Microsoft Teams Direct Routing Phone Number (DID) assignments.• Administer SharePoint site creations and permissions as well as perform migrations using ShareGate

Education

• Yeshiva Derech Chaim

  Bachelor's Degree, Talmudic Studies

• Towson University

  Comptia A+ , Network +, Security + Certification Training Program

  2015

Skills

• Telecommunications
• Leadership
• Help Desk Support
• Blackberry Enterprise Server
• Information Technology
• Cabling
• Long Distance
• Networking
• Microsoft Exchange
• Security
• Customer Satisfaction
• Training
• Management
• Team Building
• Technical Support
• Avaya Communication Manager
• Project Management
• Pbx
• Telecommunications Billing
• Vertical Wave Ip 2500
• Tdm
• Active Directory
• Vendor Management
• Voice Over Ip (Voip)
• Voice Mail
• Windows Xp
• Telephony
• Software Installation
• Public Relations
• Troubleshooting
• Citrix
• Voip
• Carrier Relations
• Windows 7
• Key Systems
• Computer Hardware
• Office 365