Krishna Chaitanya Mandhata

About Krishna Chaitanya Mandhata

Having an overall experience of over 15 years in Product & Platform development.Experience:1. Salesforce Marketing Cloud Engineering: Leading multiple projects for SMS MobileConnect a. Ownership of end-to-end SMS Intelligence Reporting b. Built POCs to support/migrate private cloud features in AWS public cloud (Hyperforce) c. Built solutions to handle scale issues of SMS inbound/outbound traffic d. Building low latent, highly scalable Transactional APIs for Mobile Push Messaging e. Building Email Seed list APIs related to Email deliverability features to improve marketing campaigns2. Microsoft STCI Satori & Travel Team(s): Leading the Bing Action Links experiences for Music, Movies and Books segments across different international markets. Worked on Hotels offline data ingestion to trigger rich Travel experiences on Bing.3. Microsoft Bing Retail team: Contribution to design and building of Retail Catalog covering consumer electronics, home and kitchen appliances and fashion categories. Data is acquired from different source providers, normalized, conflated and published to knowledge graph. Data is used to power Bing Retail search experiences. Also, working on entity to Ads matching, conflation improvements, data quality and metrics. Experience on data ingestion and quality frameworks for the Bing Maps data. Wavecrest Payment Technologies: Contribution to the Payment Platform Team in the areas related to the design and implementation of Decision Engine, ACH Payments, Payment Platform services, etc. Worked on delivering web-based solutions to Reliance Jio payments.5. Pega Systems: Been a part of the Core Engineering team that worked on building features of web based BPM tool Pega Rules Process Commander. Worked on system management tools and performance improvements of the core engine.6. Satyam Computers: Worked on different performance profiling tools, maintenance of Travel domain project features and delivering Proof-Of-Concept solutions to web-based applications.Certifications: Sun Certified Java Professional (v5.0) & PRPC Certified System Architect (v5.4) & PRPC Certified Senior System Architect (v5.4) Computing in Data Analytics using R (from coursera.org)

Experience

1. Senior Software Engineering Manager

   Salesforce

   Dec 2024 — Present · Hyderabad, IN

   Leading the Marketing Cloud MobileConnect team delivering SMS products used by thousands of customers globally2. Lead the project to enable DLT SMS messaging to Indian subscribers (via TRAI templates) across multiple Salesforce platforms3. Lead the delivery of features like MMS, SMS Link Shortening & Tracking, Contact card support, Fraud Analysis & Mitigation, SMS Unified Reporting across multiple Salesforce platforms, etc.4. Stakeholder Management: Alignment of Product vision & feature delivery by managing Product, Architecture, Leadership, Support, QA, UX teams5. Agile process enforcement via Scrum practices & Engineering 360 metrics6. Coaching and mentoring engineers, performance reviews, appraisals and career development.

Education

• Birla Institute of Technology and Science, Pilani

  M.Sc.

  2002 — 2007

Skills

• Tomcat
• Jsp
• Sun Certified Java Programmer
• Object Oriented Design
• Redis
• Jquery
• Hadoop
• Test Driven Development
• Servlets
• Spring Framework
• C#
• Xml
• Bing Maps
• Java Enterprise Edition
• Rdbms
• Data Analysis
• Cassandra
• Leadership
• Spring
• Neo4j
• Scripting
• Java
• Sql
• Hibernate
• Jpa
• Algorithms
• Jenkins
• Scrum
• Javaserver Pages (Jsp)
• Data Engineering
• R
• Spring Batch
• Core Java
• Debugging
• Big Data Analytics
• Junit
• Data Structures
• Agile Methodologies
• Databases
• Web Services