Katie Cattrell Taylor
- Role
- Lead, Servicing Excellence at Affirm
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Experience
Lead, Servicing Excellence
Feb 2023 — Present
Lead, Servicing Excellence - Merchant Operations The servicing excellence team consists of training, quality assurance and process design and improvement focused on supporting Merchant Operations supporting Affirm’s small business partner segment. In this role I- Revamped intake process to create visibility and enable seamless cross-functional collaboration- Intake, size, and prioritize requests from cross functional partners to evaluate or create effective processes, create training content and perform quality audits and assessments in support of the Merchant Operations organizational goals- Work with team to identify improvement opportunities across training, process, and quality assurance helping unlock value and drive better merchant experiences for small business partners.
Skills
- Enrollment Management
- Student Financial Aid
- Student Affairs
- Student Recruiting
- Admissions Counseling
- Customer Retention
- Academic Advising
- Retaining Customers
- Leadership
- Time Management
- Program Management
- Admissions
- Adult Education
- Public Speaking
- Recruiting
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