Michael John Rafanan
Sr Associate Technical Support Engineer @McKesson Canada
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WORK HISTORY
Sr Associate Technical Support Engineer @McKesson Canada
Troubleshoot and resolve product inquiries relating to pharmacy processes and best practices• Provides 1st level system support for all McKesson Pharmacy Technology Solutions (PTS) systems used within customer pharmacies• Remotely connect to pharmacies to perform maintenance, problem diagnosis, and resolution• Provide input on what is important for pharmacies with regard to software needs and best practices• Designated liaison between provincial Drug Information Systems and Pharmacy Technology Solutions• Designated support for Pharmacy Technology Solutions Portal within the McKesson Canada Portal• Vets 1st level tickets prior to escalation to 2nd level software system support
EDUCATION
George Brown Polytechnic
Postgraduate, Sport and Event Marketing
York University
Science
York University
Bachelor of Science (B.Sc.), Kinesiology, Specialized Honours
ABOUT MICHAEL JOHN RAFANAN
Sr. Associate Technical Support Engineer / 15+ Years of Retail Pharmacy Experience
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