Matthew Phillips Amimi

Lead Uk Customer Technical Trainer @Wrightbus

GB

As the Lead UK Customer Technical Trainer at Wrightbus, I am responsible for leading the development and delivery of technical training programs for our customers, with a strong focus on product knowledge, maintenance procedures, and technical troubleshooting. I collaborate closely with both internal teams and external clients to ensure all training materials are up-to-date, effective, and aligned with the latest industry standards.My key responsibilities include:• Designing and delivering comprehensive technical training sessions for UK-based customers, tailored to their specific needs and operational requirements.• Leading a team of technical trainers, mentoring, and ensuring a high standard of delivery across all training initiatives.• Providing ongoing support to customers post-training to ensure successful implementation and optimal use of Wrightbus products.• Developing training resources, including manuals, video tutorials, and eLearning modules, to enhance the learning experience.• Partnering with engineering and product development teams to stay ahead of technical advancements and incorporate them into training programs.• Ensuring customer satisfaction by maintaining a strong understanding of their technical challenges and adapting training content accordingly.This role demands a high level of technical expertise, excellent communication skills, and the ability to adapt complex information for diverse audiences.

NCFE

Level 5 Diploma in Education and Training, Education and Training

Royal School of Electrical & Mechanical Engineers (SEME)

Advanced Level Apprenticeship, Engineering Manufacture - Engineering Maintenance

Royal School of Electrical & Mechanical Engineers (SEME)

Engineer’s Degree (Military), Electrical & Mechanical Engineering

Royal School of Electrical & Mechanical Engineers (SEME)

Level 3 Diploma, Engineering - Military Vehicles

Defence School of Electronic and Mechanical Engineering (DSEME) (Royal Electrical and Mechanical Engineers – REME)

Certificate of Trade Proficiency – Vehicle Mechanic Class 1 (B), Vehicle Maintenance & Mechanical Engineering (Military)

Royal School of Electrical & Mechanical Engineers (SEME)

Level 3 NVQ Extended Diploma, Engineering Maintenance (Mechanical)

Royal School of Electrical & Mechanical Engineers (SEME)

Level 3 Diploma, Equipment Maintenance Engineering