Marie-Josée Jo Alain
Assistant Director, HR & Customer Care Directrice Adjointe, Rh & Expérience Client @Nova Permits
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WORK HISTORY
Assistant Director, HR & Customer Care Directrice Adjointe, Rh & Expérience Client @Nova Permits
EDUCATION
Université TÉLUQ
1993 - 1995
ABOUT MARIE-JOSÉE JO ALAIN
As an Experienced Director in Human Resources and an Assistant Director, HR & Customer Care at NOVA Permits & Pilot Cars, I support a team of over 30 permit specialists and customer care agents who provide transportation permits and pilot car services across North America. With more than twenty years of experience with NOVA, I have successfully contributed to implement new policies, procedures, and systems to enhance the efficiency, quality, and profitability of our services, while ensuring the satisfaction and retention of our clients and employees. In addition to my role at NOVA, I am also the owner and president of Mudita Services, a company that offers project management, customer experience coaching, editing, translation, social media management, and photography services. I leverage my bilingual skills, marketing communications expertise, and creative flair to help clients achieve their goals and improve their brand image. I am passionate about delivering exceptional results and creating positive impact through my work.
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