Milind Jha
Product Manager - Mortgage @ICICI Bank
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WORK HISTORY
Product Manager - Mortgage @ICICI Bank
Mumbai, IN
Digital Journey Development Optimized digital mortgage workflows on ICICI Bank’s Unified Customer Journey (UCJ) platform, ensuring alignment with business goals through cross-functional collaboration User Behavior Analysis Analyzed VWO session recordings to continuously improve digital journeys by identifying drop-off patterns and usability gaps. A key insight at the Account Aggregator stage led to targeted content and UX enhancements, resulting in a 30 % reduction in user drop-offs. Top-Up Product Ownership Led end-to-end product lifecycle for Instant OD and Top-Up across iMobile and RIB enabled 6.8% QoQ growth in loan count and 7.1% rise in disbursals through continuous journey optimization and performance analysis Regulatory Compliance and Process Optimization Embedded RBI guidelines into digital journeys to ensure compliance while streamlining process efficiency
EDUCATION
Veermata Jijabai Technological Institute (VJTI)
Bachelor of Technology - BTech, Electronics Engineering
ABOUT MILIND JHA
Product Manager at ICICI Bank with a passion for technology, user-centric design, and…
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