Michael-Jay Freer
Program Project Management @Southern Glazer's Wine & Spirits
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WORK HISTORY
Program Project Management @Southern Glazer's Wine & Spirits
Largest US Wine and Spirits distributor, 20B,(multi-generational/family-owned). Managed multilocation multicultural diverse teams. • Digital Transformation: Medallia Integration (Voice of Customer) with Salesforce & SAP Hybris leveraging Agile SAFe methodology; cloud-based, real-time customer experience (CX) management, sentiment analysis (physical & digital signals), continuous improvement of customer journey, track/measure/guided interactions, triggered customer surveys, Google Analytics, Google Ads • Security Assessment: Partnered with Accenture to conduct in depth NIST review for full lifecycle order-to-cash applications (individual and integrated systems); Access Control, Awareness & Training, Audit & Accountability, Configuration Management, Identification & Authentication, Google Analytics, Data Retention and Data Destructions Policies, Governance (HIPAA, CCPA, PIPEDA, & PII) • Data Governance/Master Data Management: Lead Data Stewarts through Product Inventory Master, Historical Data Cleanup project: data synchronization with SAP (Southern) and Sapphire (Glazer) Order to Cash Systems, Enterprise Inventory Standards - SAP & Sapphire Process Standardization, Cause and Effect modeling, DMAIC Process Improvement
EDUCATION
Barry University
Business Administration - Management
Lean Six-Sigma Greenbelt
Greenbelt, Six-Sigma DFSS
Oracle Professional Certification
Oracle Professional Certification
Microsoft Professional Certifications (MCSE / MCDBA)
Microsoft MCSE / MCDBA
SUNY New Paltz
BA, Architectural Engineering
ABOUT MICHAEL-JAY FREER
Results oriented leader who consistently meets and surpasses objectives by building and managing a highly productive / winning team in a mission critical 24/7 environment - Adept at problem solving and multitasking with strong listening, communications and interpersonal skills. Experienced in strategic and tactical planning with the ability to Interpret, and apply government regulations, group benefit eligibility rules, and company policies. Moreover, an ability to explain these complicated rules to operations personnel and third party liaisons. Specialties: Digital Transformation, Information Security, Data Privacy, Data Governance, Business Intelligence, Cloud Environments
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