Michael J. Clement
Product Quality Operations and SpeakUp / DIBS Champion at LinkedIn | Management and Leadership
- Role
- Associate Technical Services Manager at Linkedin
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Michael J. Clement
Through LinkedIn and eBay, I have over 15 years of experience in the online platform industry, where I have developed and honed my skills in technical support, management, technical leadership, project management, and operations management. I am passionate and driven to influence and improve the quality of a product and increase operational efficiency as both of these result in an improved user experience. As a manager, I have led global teams of client-facing specialists, overseen support metrics and processes, made improvements to EVS, and worked closely with leaders in sales, customer success, and engineering.As an individual contributor, I have led quality improvement projects and programs, and have been regularly recognized as a top producer.I am an adaptable, resilient, strategic thinker that values partnerships, diversity, inclusion, and collaboration, and I seek to learn from and support my colleagues and our user base.In addition to my corporate experience, I am a (former) music fanzine author and was co-proprietor for an independent record label, where I was able to couple my strategy and operational strengths with a keen ear and passion for creativity and expression. Skills: Salesforce, Oracle Service Cloud, Dynamics 365, JIRA, Excel, Word, PowerPoint, Google Suite, Tableau, HTML, SQL, Curli, Call Tree, HTTP Protocols, Data Analytics, Audio / Video Editing, Project Management, Operations Management, Change Management, Risk Assessment and Mitigation, Technical Support, People Management, Mentorship, Training Development, Conflict Resolution, Stakeholder Management, Post-Mortem, Generative AI, Strategic Thinking, Public Speaking
Experience
Associate Technical Services Manager
Jan 2025 — Present · Omaha, NE, US
Skills
- Management
- Nielsen Perspiration Developer
- Sem
- Online Marketing
- Product Management
- Web Analytics
- Strategic Partnerships
- Video Editing
- A/B Testing
- Saas
- Marketing
- Ppc
- Leadership
- Online Advertising
- E-Commerce
- Analytics
- Salesforce.com
- Affiliate Marketing
- Video Production
- Cross-Functional Team Leadership
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