Melissa J. Burdette

Experience

1. Hospital Billing Application Coordinator, Security, Extract and Reporting Team Leads

   UCLA Health

   Sep 2013 — Present · Los Angeles, CA, US

   Assisted designing a change management process for any modifications to existing build that would ensure business owner approval in ServiceNow’s ticketing system for more effective Change Control.•Successfully designed and executed Standard Operating Procedures outlining potential risks, severity, affected parties, prevention/mitigation steps, and possible resolutions, leading to my role as the Hospital Billing Revenue Cycle Liaison for KMPG Financial Audits (FY’13 – FY’14). •Coordinated the planning and execution of a complete training project on Cogito / Radar / Reporting Workbench, including training documentation creation during the CCv2 upgrade from Epic 20••••14 for UCLA’s senior and executive leadership.•Provides clear, detailed documentation for the issue management database and resolves incidents in a timely manner.•Facilitates clear communication between business owners/customers/end users, Principal/Credentialed Trainers, Epic Technical Support teams, Internal Application Support teams (specifically the Revenue Cycle teams, Testing team, Security team, Release team, and Data Courier team).•HB WQ Build + Rule Structure Reevaluation/Reorganization for Better System Performance/Maintenance. •Creates and maintains Hospital Billing security linkable templates, sub-templates, user roles and report groupers •Dashboard, Report and Extract creation/maintenance (including EPSi):Cultivates vendor relationships during agency extract creation/testing/maintenance.Audits Report Templates Access and Report Runs on a regular basis.•Creation/maintenance of DNB edits and Stop bills.•Beaker Implementation, owning build particular to security and reporting.•Actively participated in the ICD10 Transition with the application team and integrated teams.•Owned numerous aspects of the System Upgrade from Epic 2010 – Epic 2014 (i.e. Nova Familiarity) •Responsible for the Batch Scheduler / Heavily involved in System Downtimes

Education

• Slidell

  High School

  2004 — 2007

• University of Louisiana at Lafayette

  Bachelor of Business Administration (BBA)

  2007 — 2011

Skills

• Team Leadership
• Risk Mitigation
• Microsoft Powerpoint
• Data Extraction
• Customer Service
• Event Planning
• Crm
• Report Writing
• Analysis
• Process Improvement
• Organizational Effectiveness
• Healthcare Information Technology (Hit)
• Visio
• Microsoft Excel
• Powerpoint
• Hospital Revenue Cycle
• Vendor Management
• Healthcare Information Technology
• Electronic Medical Record (Emr)
• Outlook
• Microsoft Office
• Management
• Resolute Hospital Billing
• Business Process Improvement
• Marketing
• Change Management
• Project Management
• Sharepoint
• Business Analysis
• Software Documentation
• Risk Management
• Project Coordination
• Epic Systems
• Emr
• Financial Reporting