Mizrob Murodov

About Mizrob Murodov

With 9+ years of hands-on experience in the ServiceNow ecosystem, I’ve helped businesses transform chaotic workflows into streamlined, scalable solutions—especially for CRM, customer service, and process automation. My passion? Building tools that people actually enjoy using, whether it’s a sales team tracking leads or a support agent resolving tickets faster.What I Bring to the Table:Deep Platform Mastery: From low-code automation (Flow Designer, Integration Hub) to pro-code scripting (JavaScript, GlideAPI), I bridge the gap between business needs and technical execution.CRM Focus: Designed and optimized ServiceNow-based CRMs for SMBs, rivaling tools like HubSpot—with tailored modules for sales pipelines, invoicing, and customer 360° views.Collaborative Problem-Solver: I thrive in Agile environments, translating user pain points into intuitive solutions (and documenting them clearly!).Key Modules I Work With:CRM & Customer Service: Sales Force Automation (SFA), Contact Center, Customer PortalsITSM: Incident, Problem, Change Management, Service CatalogITOM: Discovery, Event Management, Service MappingApp Engine & Studio: Custom application developmentIntegration Hub: REST/SOAP APIs, SpokesWhy Work With Me?US Citizen eligible for government/regulated projects.Remote Work Advocate: Proven track record of delivering high-impact projects asynchronously.User-Centric Mindset: I obsess over adoption rates—because even the best tool fails if no one uses it.Let’s Connect If You Need:A ServiceNow expert to simplify complex processes.Help scaling CRM capabilities without bloated costs.A remote-friendly teammate who communicates proactively.Open to full-time roles, contracts, or advisory work. Reach out—I’d love to hear your story!

Experience

1. Sr Servicenow Developer Consultant

   PwC

   Oct 2021 — Present · US

   Set up CSM roles and users, integrated ServiceNow with Cisco NSO, and configured GRC plugins.•Customized Resource Management (ITBM) and Continual Improvement Management (CIM) modules, and created custom tables with domain separation.•Managed projects using the PPM module, tracked progress with Gantt charts, and handled demand management.•Implemented risk identification and remediation processes, and managed CMDB data with query builders and health dashboards.•Developed and customized Service Portal widgets with AngularJS for desktop and mobile, and managed MID Server, import sets, and transform maps.

Education

• Brooklyn College

  Bachelor's degree, Finance