Mizelle Hornilla
Senior Program Manager @ Wrike
- Role
- Senior Program Manager, Revenue Operations at Wrike
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Mizelle Hornilla
Similar to a conductor of an orchestra, my passion is coordinating different parts to create a whole; harmonizing and synchronizing the integration of people, processes, systems, and information.As a Senior Program Manager at Wrike, I focus on enhancing business operations through Customer Success and Renewals initiatives. My work includes managing the transformation of renewal forecasting processes, consolidating tools, and aligning teams on unified practices to improve time-to-value and optimize workflows. I have also led the migration of Sales and Customer Success workflows to new systems, ensuring seamless transitions through effective project management, enablement, and documentation.
Experience
Senior Program Manager, Revenue Operations
Jan 2025 — Present
Leading business operations enhancements and managing Customer Success and Renewals initiatives, improving time to value on GTM Plays and optimizing the Renewal flow for on time renewalsManaged the transformation of the Renewal Forecasting process by consolidating multiple forecasting tools into a single platform, aligning CS and Sales teams on unified forecasting practicesDrove the migration of CS workflows to a new system by managing project timelines, facilitating user training, developing documentation, and ensuring all business use cases were mapped and transferred
Education
University of Miami
Bachelor of Science, Industrial Engineering
2016 — 2020
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