Mitzuy Ley
Senior Customer Success Manager @Too Good To Go
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WORK HISTORY
Senior Customer Success Manager @Too Good To Go
EDUCATION
Aix-Marseille University
French Studies
University of Paris I: Panthéon-Sorbonne
International Exchange Program
California State University, Northridge
Bachelor of Arts - BA
ABOUT MITZUY LEY
Data-driven Success Manager with 6+ years of experience delivering exceptional customer service and driving efficient product adoption and program implementation. Throughout my career, I have been known to improve processes and systems in order to streamline workflow and boost engagement for my team and/or larger organization. Trilingual: Spanish-French-English.Equally passionate about creating an equitable, diverse and inclusive workplace throughout the tech industry. I am also Los Angeles Chapter Director at Techqueria leading Partnerships, Recruiting and Engagement to build Latine-centered spaces that revolve around career advice, recruiting, mentorship and networking in order to comprehensively affect change in the tech industry.Key Capabilities:Client-FocusedAccount ManagementStrategic PlanningData Analysis & ReportingProject ManagementOnboardingProduct AdoptionTechnical Skills:Salesforce (CRM)| Looker (Business Analytics)| Asana (Project Management)| Dixa (Customer Support)| Aircall | Twilio | Mailchimp | Notion| HelpScout | Loom | Ninja | Microsoft Office | Zoom | G-Suite | Canva
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