Mitul Gandhi

About Mitul Gandhi

Customer-focused executive with strong financial, strategy and operational skills and proven track-record of exceeding expectations\" • Drive end-to-end program management and lead Executive Steering Committee (ESC) for $5bn investment to expand broadband access to over a million new customer locations and miles (15% increase in network footprint), made possible in part by the FCC’s Rural Digital Opportunity Fund (RDOF) auction. • Provide thought leadership at ESC’s for mission-critical programs that enhance growth, cost efficiencies and customer experience. • Achieved “Far Exceeds” rating for doubling project throughput after being hand-picked by Executive Vice Presidents (EVP’s) to transform Billing Department, which is central nervous system for enabling critical initiatives that drive front-line, customer and shareholder value. • Led due-diligence for acquiring Time Warner Cable and Bright House Networks that quadrupled customer base, and drove organizational, people, process and technology integration for Field Operations (~35K personnel). • Comprehensive financial experience inclusive of Investment Banking, Mergers and Acquisitions, and Hedge Fund & Private Equity Investments with success in originating, structuring, and executing transactions, managing client relationships, and leading teams. • Strong communicator and team player committed to building and strengthening relationships between parties, clients, and internal stakeholders. Proven ability to develop and deliver on long term. • CFA charter holder with BS in Engineering from University of Michigan (Ann Arbor), MBA from NYU Stern and Lean Six Sigma Black Belt from Villanova University.

Experience

1. Vice President, Business Integration

   Charter Communications

   Nov 2021 — Present · Stamford, CT, US

   Responsible for end-to-end project delivery, from initiation through post launch operational execution. • Structure and execute $5bn+ program to Build, Sell and Serve over a million new customer locations through effective and efficient cross-functional processes / systems, which include:(1) Pre-deployment processes to enable customer-readiness within 2 days of construction completion,(2) During-deployment processes such as end-to-end reconciliation of built to serviceable homes, and (3) Post-deployment processes to maximize footprint penetration and drive superior experiences across customer life cycle. • Drive bulk internet sales via Advanced Community Wi-Fi (ACW) product offering inclusive of:(1) Tenant-responsible, in-unit Wi-Fi 6 router;(2) Office, Common area & Guest Wi-Fi connectivity;(3) SCS.net launch enabling visibility and control of bulk tenant Wi-Fi networks; and (4) Spectrum Wi-Fi Pods. • Identified opportunity to increase $65mm+ in annual EBITDA by migrating legacy residential customers to Spectrum Pricing and Packaging (SPP).

Education

• Villanova University

  Certificate in Lean Six Sigma Black Belt

  2014 — 2014

• University of Michigan

  B.S., Industrial and Operations Engineering

• New York University - Leonard N. Stern School of Business

  MBA, Accounting and Finance