Gaurav Mittal

About Gaurav Mittal

Specialties: Comptel\'s Instantlink, Eventlink, Order Management, Catalog, WFC, Event Management, UNIX shell scripting, Twiki• Involved in Developing services teams relating to competence and service excellence (process, tool, attitude)• Provided leadership to Support/Design teams and act as an escalation point for customer implementations performed by the team• Manage, review and assess existing process and practices.• Coach team members, sitting across regions, in their day to day work.• Competence development plan creation and follow-up for team members• Participate in recruitment and induction programs for new employees.• Participate in development of internal processes and practices• Maintains appropriate communications with all levels of the organization.• Maintain current and good understanding/knowledge of Telecommunications Domain as well as services work performed by team members• Daily interaction with client in order to understand the problem areas.• Regular face to face meeting with customers.UNIX administration. configuring the servers, virtual hosts entires Apache server.

Experience

1. Technical Lead

   Nokia

   Jan 2015 — Present

   Involved in Developing services teams relating to competence and service excellence (process, tool, attitude)• Provided leadership to Support/Design teams and act as an escalation point for customer implementations performed by the team• Manage, review and assess existing process and practices.• Coach team members, sitting across regions, in their day to day work.• Competence development plan creation and follow-up for team members• Participate in recruitment and induction programs for new employees.• Participate in development of internal processes and practices• Maintains appropriate communications with all levels of the organization.• Maintain current and good understanding/knowledge of Telecommunications Domain as well as services work performed by team members• Daily interaction with client in order to understand the problem areas.• Regular face to face meeting with customers.

Education

• Punjabi university, Patiala, Punjab

  MCA, Computer Applications

  2005 — 2008

Skills

• Oracle
• Sql
• Linux
• Apache
• Unix Shell Scripting
• Databases
• Javascript
• Cvs
• Java Enterprise Edition
• Xml
• Perl
• Pl/Sql
• Software Development
• Shell Scripting
• Unix
• .net