Mitranand Singh

About Mitranand Singh

I’m a Civil Engineering graduate who took a deep dive into government exam preparation—an experience that sharpened my analytical thinking, discipline, and problem-solving skills. I successfully cleared the prelims and mains stages multiple times, and while the final selection didn’t pan out, the journey taught me persistence, focus, and how to tackle complex problems under pressure.Recently, I’ve transitioned into the world of data science, enrolling in a full-time offline training program to build hands-on skills in data analysis, Python, machine learning, and real-world data projects. Surprisingly—or maybe not—I\'ve found working with data to be genuinely exciting. It feels natural to explore patterns, find insights, and solve challenges with logic and creativity.I’m now looking to apply my growing data science skills in a professional setting and connect with others in the tech and analytics space. If you\'re in data, tech, or just enjoy meaningful conversations about career shifts, I’d love to connect!

Experience

1. Technical Support

   Tech Mahindra

   Nov 2025 — Present

   Provide real-time technical assistance to customers via calls/chats, including troubleshooting issues related to software, applications, system performance, and network connectivity.• Diagnose problems using remote tools, step-by-step guidance, and product knowledge; resolve 80–90% of queries within the first interaction.• Escalate complex cases to Level 2/Engineering teams with detailed logs, error reports, and RCA notes ensuring quick turnaround.• Document all interactions in CRM systems with accuracy, maintaining compliance with company policies and SOPs.• Collaborate with cross-functional teams (Quality, Product, Training) to improve process efficiency and customer satisfaction.• Achieve key KPIs including AHT, CSAT, First Contact Resolution, and quality audit score.• Assist customers with account setup, product activation, troubleshooting login issues, device configuration, and system updates.• Identify recurring issues and contribute suggestions for product/knowledge base improvements.• Maintain professionalism, empathy, and clarity while handling high-pressure or escalated situations.• Trained in ticketing tools, CRM platforms, remote support tools, and basic networking concepts.

Education

• Pranveer Singh Institute of Technology

  Bachelor of Technology, Civil Engineering

  2017 — 2021

• PSIT Kanpur (Pranveer Singh Institute of Technology)

  Bachelor's degree, Civil Engineering

• Aptech Learning

  Diploma of Education, data science

• Aptech Learning

  Certification, Data Science

  2025 — 2025