Mitkumar Patel

Customer Service Associate @Walmart

Wasaga Beach, ON, CA

Resolved product or service problems by clarifying customer\'s complaints and determining cause of problem.Assisted customers with product selection, order entry, and payment processing.Submitted credit requests for defective products, pricing errors and customer accommodations.Computed sale prices and totaled purchases with POS system or cash register.Loaded, unloaded and stocked daily shipments and weekly truck deliveries.Described and explained merchandise and operation of merchandise to customers.Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.Coordinated with other departments to verify customer order fulfilment.Improved and increased store sales through positive attitude and knowledge of products.