Mithun S Shah
Customer Success Leader & Grievance expert, Team Leadership & Customer Satisfaction Guru | Proven Track Record in Process Improvement, Social Media Leader ORM & Social Listening | Expertise in Enhancing User Experience.
- Role
- Senior Customer Success Manager at Dream11
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Mithun S Shah
Passionate about customer success and social media management, I\'m Mithun S. Shah, a dedicated professional with a knack for driving team productivity and revenue growth. In my career, I\'ve: Led high-performing teams to unprecedented productivity levels. Fostered significant revenue growth through strategic planning and process optimization. Managed social media platforms, leading to boosted user engagement and reduced churn. Improved customer satisfaction by automating processes for enhanced efficiency. I\'m skilled at: 🤝 Building and maintaining strong relationships with customers. Utilizing CRM tools to streamline operations. Enhancing processes for superior performance. Strategic planning to achieve consistent positive results in customer success domains. Hosting events and making sure the consumers are getting best possible experience. My journey in customer success isn\'t just about meeting KPIs; it\'s about elevating the experience for both customers and team members. Aspiring to continually set new benchmarks, I\'m always eager to explore innovative methods to bring tangible benefits to my work environment. Looking to connect with professionals passionate about customer success and social media management, or simply want to discuss the latest trends in process automation? Let\'s connect!\"
Experience
Senior Customer Success Manager
Nov 2013 — Present · Mumbai, IN
User satisfaction, data driven approach, escalation matrix, product enhancements, ORM/social listening, call center management, Built Elite user desk, user events and stories.
Education
New english high school
Bachelor of Engineering - BE, Biomedical/Medical Engineering
1999 — 2004
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