Mithun Shetty
Principal Technical Account Manager (Oracle) II From a Tech troubleshooter to Product Visionary, I\'m ready for the next big step 🚀| Product Strategy| Cloud | IAAS| Database| SDLC | Certified Product Manager from Duke CE
- Role
- Principal Technical Account Manager at Oracle
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Mithun Shetty
With over 15 years of diverse experience in the IT industry, I am a seasoned professional…
Experience
Principal Technical Account Manager
May 2022 — Present · IN
Managing Several accounts as a technical account manager for Oracle India, acting as a single point of contact for Customer, vendors, various technical and Business teams.HDFC Bank: Successfully managed the largest private bank of India and Oracle India\'s biggest customer for an E-Business suite project in my role as TAM. Established daily, weekly, and monthly governance procedures to thoroughly understand customer expectations, challenges and potential business impact. Identified and highlighted risks related to compliance, best practices, and documentation gaps and provide mitigation wherever in scope. Served as a bridge between customers and remote/onsite teams, ensuring clear communication of requirements and expectations in both directions. Achieved 20-90% performance gains in concurrent programs/jobs and reclaimed 1900 GB of space, resolving long-standing issues (over 6 months) which enhanced customer satisfaction, reduced risks, and improved operational efficiencySchneider Electric, Tata Aig, IDBI Bank, UP Treasury, Toyota: Successfully managed customers in multiple domains acting as a single point of contact for Customer,vendors,various technical and Business teams. Partnered with customer leadership to identify business challenges and strategically aligned product features to effectively meet their needs. Collaborated closely with the product team to establish a systematic feedback mechanism, collecting user feedback to inform product development and enhancements. Analyzed customer insights and feedback to identify trends, patterns, and opportunities for improving product features,functionality, and user experience. Providing 24/7 support to meet customer requirements and promptly address product-related issues. Achieved consistently high CSAT scores from multiple customers, reflecting outstanding customer satisfaction and loyalty.
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