Mithun Kumar

Service Manager @Allianz Technology

Munich, DE

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2020 — Present

Service Manager @Allianz Technology

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EDUCATION

1998 — 2000

Saraswathy Vidyalaya Higher Secondary School

Secondary School, Mathematics and Computer Science

N/A

N S S Higher Secondary School

Higher Secondary School, Mathematics and Computer Science

2000 — 2005

Noorul Islam College Of Engineering

Master's degree, Computer Software Engineering

SKILLS

IT OperationsIbm as/400Requirements AnalysisInformation TechnologyRemote Infrastructure ManagementActive DirectoryItil V3 Foundations CertifiedRequirements GatheringManagementConfiguration ManagementIT ManagementBmc RemedyIT StrategyMicrosoft TechnologiesTechnical SupportBusiness AnalysisMicrosoft Infrastructure TechnologiesProject ManagementTeam ManagementItilProject Portfolio ManagementSdlcChange ManagementTrainingPostiniIbm MainframeIncident Management

ABOUT MITHUN KUMAR

More than 17 years experience in Consulting, Service Management, Project Management, Access Management, Service Desk Management, Incident Management, Change Management, Configuration management, Problem Management and Project Management. Prior experience in mentoring / training a 20 member IT support team by providing an effective Service Level with minimal escalations and continuously engaged in process improvements / process implementations.

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