Mithul Sharrma

Chief Passenger Experience Officer - Airport Sector at GMR Group

Role: Chief Passenger Experience Officer - Airport Sector at GMR Group
Location: New Delhi, DL, IN
LinkedIn followers: 500 followers

About Mithul Sharrma

Creative & highly motivated operational & service management professional with extensive aviation experience leading small & large teams to excel in process efficiency, cost containment & sustained customer satisfaction. Expertise in running operations & service divisions using proven analytical, communication & collaborative skills that produce superior results & exceed business objectives.Specialties:Airline management, team development, morale building, service development, project management, cultural awareness, exceeding standards, forward thinking, performance management, aviation knowledge, operations management.

Experience

Chief Passenger Experience Officer - Airport Sector
GMR Group
Apr 2026 — Present

Education

St. Xavier School - Delhi
High School, Commerce, Accounts, Economics, English
1983 — 1990
Delhi University
Bachelor's Degree, Commerce, Accounts, Economics, English
1990 — 1993

Contact information

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Work email
•••••@gmrgroup.in
Personal email
•••••@•••••.com
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Current company

GMR Group

Construction · 19K employees · New Delhi, Delhi, India

GMR Group is a leading Indian infrastructure conglomerate with a diversified presence across Airports, Energy, Transportation, Urban Infrastructure, and Sports. With over two decades of experience, the Group has built world-class assets and pioneered innovations in sustainable infrastructure development. GMR Airports Limited (GAL), the Group’s airport arm, is a leading global airport platform company with extensive experience in designing, constructing, and operating world-class, sustainable airports. Operating under the brand name “GMR AERO”, GAL offers pioneering aviation solutions in retail, aero services, and real estate. In 2020, Groupe ADP joined as a strategic partner and is now a co-promoter in GAL, strengthening its global reach and expertise. As Asia’s largest private airport operator and the second-largest globally, GAL operates key airports in Delhi, Hyderabad, Goa, and Medan (Indonesia), while developing greenfield projects in Bhogapuram (India) and Crete (Greece). It also provides integrated aviation services, including MRO, cargo, digital innovation through GMR Innovex, and aviation training through GMR Aero Academy. In the energy and infrastructure space, GMR Power and Urban Infra Limited (GPUIL) leads with a diverse portfolio in clean and renewable energy, smart metering, EV infrastructure, and surface transport projects, backed by strong engineering and EPC capabilities. Under GMR Sports, the Group promotes talent and drives fan engagement through its ownership of iconic teams like Delhi Capitals (IPL), UP Yoddhas (Pro Kabaddi), and international franchises including Dubai Capitals, Seattle Orcas, and more. Committed to inclusive growth, the Group’s CSR arm, GMR Varalakshmi Foundation, works across education, skill development, and healthcare, positively impacting communities across its areas of operation.

gmrgroup.in

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About Mithul Sharrma

Experience

Chief Passenger Experience Officer - Airport Sector

Education

St. Xavier School - Delhi

Delhi University

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