Mithu M Mawhinney
Engineering Leader & Product Owner @Vodafone
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WORK HISTORY
Engineering Leader & Product Owner @Vodafone
London, GB
I lead globally distributed full stack engineering teams for the Global TOBi Platform Chatbot Experience, providing mentorship and technical guidance to build and scale a resilient, highly available and bespoke chatbot authoring platform- I collaborate on a comprehensive go-to-market strategy, tailored to the needs of each geographical location, driving platform adoption and chatbot solution expansion across 14 regions- Working on integrating various AI capabilities, including Azure Cognitive Services, into the chatbot architecture to enhance the platform experience through improved intent recognition, achieving a 25% increase in accuracy and a 30% reduction in support agent call volume- Leading the cloud migration, cutting average bot response time from 600ms to 112ms. This improvement supports securing 8 major B2B contracts for voice-enabled user journeys, significantly increasing user engagement and platform adoption.
EDUCATION
Neotia Institute Of Technology, Management and Science (Formerly ITME)
Engineer's degree, Biotechnology
ABOUT MITHU M MAWHINNEY
Technologist and systems thinker with 13 years of experience spanning service and product companies, with hands-on expertise across the entire development stack.I excel in navigating the intersection of complexity, ambiguity, cross-functional collaboration, and large-scale systems and breaking down intricate problems into technical requirements for products.I deliver results by motivating and empowering globally distributed, diverse teams to execute successfully and drive real impact.
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