Mithra Ganesh
10+years of Experienced Logistics & Supply Chain Leader | Project Management & Business Analysis Professional | Driving Operational Efficiency, Customer Satisfaction, and Strategic Improvements
- Role
- Sr Service Delivery Specialist at DP World
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Mithra Ganesh
With 10 years in logistics and supply chain management, I’m focused on making operations…
Experience
Sr Service Delivery Specialist
May 2022 — Present · Chennai, IN
Developed an Agile-based incentive management app for sales rate cards, streamlining incentives and improving accuracy in compensation.*Resolved issues in incentive management, enhancing transparency, accountability, and customer satisfaction through accurate rate cards and faster billing.*Coordinated app development across tech and business teams, aligning solutions with business goals.*Led end-to-end customer experience in operations, onboarding, and account management.*Managed customer data, KYC validations, and created new customer codes to ensure smooth processes.*Analyzed production metrics, collaborated on Top 50 customer reports with the CEO, and created Power BI reports to monitor KPIs and sales trends.*Anticipated operational issues and implemented contingency plans with the team.*Bridged communication gaps between development teams and stakeholders and handled CRM activities, customer agreements, and user training.*Led team performance, monitored KPIs, and improved processes through data analysis, meeting governance standards on project migrations.
Education
St.Sebastian's Matriculation higher secondary school
Bachelor of Business Administration - BBA
2006 — 2010
St.Sebastians Higher Secondary School - pallavaram
Bachelor of Business Administration - BBA
2010 — 2013
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