Mithlesh Kumar

About Mithlesh Kumar

A result oriented IT leader (Approximately 20+ year’s exp.) with versatile, cross-platform experience in systems/ network architecture, installation, implementation, integration, security, and administration in local and remote environments for diverse client industries (IT, Health Care).To acquire a position within an organization that provides the opportunity to their employees to grow with the organization by utilizing their experience and capabilities.Involved in re-engineering and re-architecting of IT landscape and transforming it to Digital IT Services. Executed various projects / programs with focus on adhering onto the SLA metrics from delivery and customer experience standpoint. Strong communication skills and relationship manager with proven track record of handling multiple IT infra functions and vendors.Driving change advocacy within cross-functional teams through value added transformational and automation initiatives.Experienced in ITIL framework through change control processes, critical incidents and reducing ADTM.Managing Network infrastructure across Optum/AMAZON offices and maintaining datacenter operations with high redundancy and resilience.

Experience

1. Director IT Services Operations & Transition

   Teva Pharmaceuticals

   Jul 2025 — Present · Bengaluru, IN

   Leading global I T service operations and transition initiatives across A PAC, EMEA, and AMER, ensuring 24x7 support and seamless business continuity. Managing a portfolio that includes Service Desk, Knowledge Management, Quality, Customer Experience, and Remote Client Support, with a strong focus on transformation and automation.Managing global teams (~135 employees) and vendors to deliver scalable, reliable, and high-quality IT servicesExpertise in multi-region operations, stakeholder management, and digital transformation programs.Implemented Core AI solution within a short duration, achieving a 12% reduction in call volume through intelligent automation and self-service.Driving IT service transition programs for global initiatives, ensuring successful deployment and adoption.Establishing processes, KPIs, ITIL-aligned standards, and CX frameworks to drive continuous improvement. Transitioned end-user devices and mobile services from CapEx to OpEx,

Education

• IIMT Management College

  Bachelor of Science - BS, Computer Science

• IIMT Management College

  Master of Business Administration - MBA, Information Technology and Finance Management

  2004 — 2006

Skills

• Dns
• Vpn
• Troubleshooting
• Sql
• Visio
• Web Services
• Dhcp
• Networking
• Itil
• Software Development Life Cycle (Sdlc)
• Firewalls
• System Administration
• Sdlc
• Business Intelligence
• Vendor Management
• IT Service Management
• Technical Support
• Sharepoint
• Operating Systems
• Network Security
• Active Directory
• Xp
• Windows Server
• Hipaa
• Virtual Private Network (Vpn)
• Microsoft Sql Server
• Disaster Recovery