Mithil Bhoite
Service Desk Analyst (Administrator L1)| Troubleshooting & Incident Management | Networking Fundamentals | Aspiring Cloud Engineer
- Role
- Service Desk Analyst at Wipro
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Mithil Bhoite
IT Support professional with 1 year of experience in technical troubleshooting, incident management, and end-user support. Strong foundation in networking and system support, with a growing interest in Cloud and Infrastructure technologies. Focused on continuous learning and building a career in Cloud engineering.
Experience
Service Desk Analyst
Mar 2026 — Present
Provide first-level technical support to users for hardware, software, and network-related issues.Troubleshoot and resolve IT incidents through ticketing systems while ensuring quick resolution.Manage service requests and incidents following ITIL processes.Assist users with password resets, account access, and application issues.Escalate complex issues to higher-level support teams when required.Maintain proper documentation and update tickets to ensure smooth IT operations and user satisfaction.
Education
Camp Education Societys Arvind B. Telang Arts, Commerce & Science College, Pune
Bsc microbiology
2021
Camp Education Societys Dr. Arvind B.Telang Institute of Hotel Management, M.I.D.C.Chinchwad, Pune 411019
Bsc microbiology
2021
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