Mitesh Kumar
Associate Staff Engineer @ATCS Inc.
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WORK HISTORY
Associate Staff Engineer @ATCS Inc.
Toronto, ON, CA
Work as QA team lead for ServiceNow application in the public sector education domain.Conduct testing in ServiceNow modules: IM, SRM, Asset Management, Service Portal.Implemented QA Framework using Automated Testing Framework (ATF) in ServiceNow.Involved in validating AI-based applications by testing for dynamic responses, learning models, and decision accuracy.Designed test cases for natural language processing (NLP)-based systems to validate intent recognition, entity extraction, and context handling.Automated bot interaction testing to capture and validate AI responses against expected outcomes.Validated API responses and backend logic linked to chatbot workflows for consistency.Tested an AI chatbot built on a Retrieval-Augmented Generation (RAG) model architecture for dynamic response generation.Identified and reported cases of AI hallucination, where the bot provided information does not present in the retrieved data.QA SPOC for Daily Scrum, Sprint Planning, Sprint review and Product Backlog Refinement session.Work based on Agile (Kanban & Scrum) methodology, with requirements tracked in JIRA & Confluence.Conducted manual API testing using Postman to validate RESTful endpoints, ensuring accurate response data and adherence to specifications.Automated API test cases using RestAssured with Java, validating status codes, response time, headers, and payloads.Used POJO-based payloads to test APIs by sending structured data in POST/PUT requests.Designed modular, reusable test frameworks using TestNG and Page Object Model (POM).Developed automation test scripts using Selenium WebDriver with Java for web application testing.Used Cucumber (BDD) for writing clear and concise Gherkin scenarios and integrating with Selenium.Used Extent Reports to generate detailed, customizable test reports that include screenshots, pass/fail status, and test execution time.Integrated Selenium scripts into Jenkins pipelines to run test cases on every code commit.
EDUCATION
Lingaya's University
Bachelor of Technology (B.Tech.)
Amity University Delhi
Master of Business Administration (MBA)
ABOUT MITESH KUMAR
Over 4 years of experience in manual and automation testing with proficiency in software testing lifecycle (STLC) with extensive experience in testing on desktop, web and mobile applications. • Hands-on experience in testing various ServiceNow modules including Incident, Request, Change, Problem, and CMDB. • Skilled in Automation Testing with hands-on experience in Selenium with Java, covering end-to- end functional and regression testing. • Proficient in API testing using tools like Postman and Rest Assured. • Experienced in AI-driven test validation, working on testing intelligent applications with dynamic data flows and decision-making capabilities. • Strong understanding of Agile methodologies, test strategy design, and bug life cycle management.
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