Mitesh Shah
Service Delivery Leader | Client Experience Expert | Process/Change Management | Human Capital Professional | Financial Management | Strategic Thinker |
- Role
- Senior Manager - Global Services at Paychex
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mitesh Shah
19 years of leadership experience in service delivery operations driving efficiencies…
Experience
Senior Manager - Global Services
Aug 2024 — Present · Bengaluru, IN
Responsible for driving expertise in HCM space and help deliver excellent client experience. Support various markets and business units working in Global Services to deliver best results.Manage approximately 500 FTE groups in operations with people management, new process implementations, change management, efficiency improvement initiatives, driving engaged workforce, deploying best practices, skill development within the teams. Continuously work towards not only making teams successful in delivering best results but also excellent client experience. Play a key role as catalyst in driving cost-controls and increasing revenue/margins for the company.
Education
New Science Degree College, Kakatiya University
Bachelor of Science (B.Sc.), Maths, Physics and Computer Science
1998 — 2001
Osmania University
Master of Business Administration - MBA, Finance and Marketing
Pragati Maha Vidhyalaya, Osmania University
Master of Business Administration - MBA, Finance & Marketing
2001 — 2003
Warangal Public School, CBSE Board
X Standard, General Studies
1991 — 1996
SR Junior College
Intermediate (12th Standard), General Higher Secondary Education
Skills
- Process Excellence
- Mis
- Workforce Management
- Outsourcing
- Telecommunications
- Service Delivery
- Analysis
- Call Center
- Coaching
- Data Analysis
- Management
- Team Building
- Team Management
- Bpo
- Quality Assurance
- Process Improvement
- Leadership
- Vendor Management
- Process Scheduler
- Team Leadership
- Call Centers
- Crm
- Sla
- Transition Management
- Operations Management
- Customer Satisfaction
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