Miten Mavani

Project Lead Business Analyst @Ppi

Toronto, ON, CA

Lead small to large sized Project Teams and working groups.• Investigate, analyze, articulate, and facilitate the solving of complex problems and concepts. Analyze solution options to assess feasibility and operational impact.• Perform data analysis on large data sets extracted or provided from various sources.• Collaborate with stakeholders across the organization to elicit and document requirements from both business and user perspectives.• Support the development and implementation of changes through creation and modelling of Customer Journeys and process workflows.• Work with the training resources in Operations to ensure training for Operations staff is developed and delivered for new processes and project implementations.• Define and execute effective User Acceptance Test plans related to change initiatives.• Support the development of communications relevant to change initiatives.• Develop and manage project plans including identifying and estimating all resources needed to reach objectives. Facilitate schedule forecasting, considering dependencies and constraints.• Facilitate project sponsor and stakeholder updates: develop metrics, evaluate activities and report on the progress and outcomes of projects and initiatives to leaders and other stakeholders at various levels of the organization.• Engage in process reviews/redesign, looking for opportunities to automate, eliminate touchpoints, and enhance service to our Advisors.• Contribute to the implementation of change management best practices to support a consistent approach to implementing change.• Assist and provide recommendations with large scale data cleanup in various admin systems, as required, to support change initiatives.

Seneca Polytechnic

Diploma of Education, Computer Programming