Tim Miller
Experienced Senior Technical manager involving the definition, sales, implementation and support of software solutions
- Role
- Escalation Specialist at Sage Intacct, Inc
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Tim Miller
Managed worldwide staff for a leading CRM software firm in the delivery of domain and…
Experience
Escalation Specialist
Sep 2007 — Present · San Jose, CA, US
Manage team of engineers writing integration\'s between Intacct SaaS financial software and systems such as SalesForce, Vertex, Magento, SugarCRM, MS SqlServer, etc.* Designed and delivered an SDK to process API requests and responses for the integration team* Designed and delivered class files for processing CSV files without browser time out during processing. This cut development time from 24 hours to 8 or less for a new CSV file integration.* Designed and delivered class files for validating data in CSV files against data in Intacct so clients can check their data before importing* Designed and delivered API test tool for Intacct\'s Web Service API\'s as a Chrome browser plug in* Designed and delivered International AP Bill paying application to support many file formats from specific bank files to standards such as PAIN, SEPA and BACS* Developed and delivered training on Web Services and Intacct\'s Platform Application* Self taught Intacct\'s API and quickly became the expert in using the API* Increased billable avg $ per person from $6K/month to $16.5K/month* Increased billable utilization/employee from 24% to 88%* Worked with sales and existing customers to bring in new business to meet the above performance* Increased back log of work from avg 3 wks/person to 10 wks/person
Education
University of Nevada, Reno
BS, EE - Electrical Engineering
1978 — 1982
Skills
- Mobile Devices
- Dtd
- Erp
- Java
- Architecture
- Ajax
- Sql Server
- Software Development
- Scrum
- Professional Services
- Php
- Paas
- Mysql
- Saas
- Visual Basic
- Integration
- Apache Fop
- Windows
- Project Management
- Web Services
- Javascript
- Xsl-Fo
- Agile Project Management
- Product Management
- Testing
- Soa
- Xml
- Salesforce.com
- Cloud Computing
- Html
- Enterprise Software
- Enterprise Architecture
- Crm
- Microsoft Sql Server
- Sdlc
- Pre-Sales
- Mobile Applications
- Customer Relations
- Sales Engineering
- Business Intelligence
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